Job description
We are looking for a talented Digital account manager to join our team. You will manage assigned clients’ portfolios to help them improve their digital presence.
As a Digital account manager, you should have solid experience in marketing with a customer service approach. You should also clearly understand how digital tools add value to company strategy and performance.
Ultimately, you should be able to contribute to business growth by creating and maintaining long-term client relationships.
Responsibilities
- Act as the point of contact for clients for digital projects
- Build strong, long-term client relationships and maintain frequent contact
- Set digital strategies for your assigned customers, considering their specific requirements
- Suggest, design, and implement digital projects to increase customer ROI
- Develop creative briefs for client projects
- Address client queries effectively and on time
- Develop and Present social media strategies to clients
- Develop social media content pillars and calendars
- Monitor and Analyse digital campaigns
- Report on digital strategy performance
- Stay up to date with digital technology, marketing & industry trends
- Attend and present at monthly and quarterly project/client reviews
Requirements and skills
- At least two (2) years of experience with customer service and digital account management
- Knowledge of digital best practices, marketing strategies and social media management
- Familiarity with online marketing tools and social media platforms
- Previous Brand management experience
- Proficiency in using the Meta suite
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Strong analytical skills
- Strong organizational and time management skills
- Good proofreading and copywriting skills
- Certification in Digital Marketing or a BSc. degree in Marketing, Communications and/or the equivalent in digital marketing experience
- Growth orientation – openness to training and development
- Strong team player
- Ability to work in a fast-paced environment
If you are excited about this opportunity, send your cover letter and resume to [email protected] or click the button below and include the title of the position in the subject line of the email.
Your cover letter must explain why you are interested in digital marketing/social media in general, and why you’re a GREAT fit for this position and our company.
ONLY SUITABLE APPLICATIONS WILL BE ACKNOWLEDGED
