Lead Creative Operations. Drive Client Success.
Are you an operations-minded leader with a creative edge?
Paradox Studios Limited is looking for a strategic and solutions-driven Agency Services Manager to lead and optimize the delivery of client services across our creative and digital accounts. This role is ideal for someone with a strong background in agency operations, team leadership, and project management, particularly across design and digital marketing functions.
As the Agency Services Manager, you will oversee the performance and output of our Graphic Design and Digital Account Management teams, ensuring client projects are delivered on time, on brand, and on budget. You’ll act as the bridge between strategy and execution—bringing together people, processes, and creativity to deliver exceptional client experiences while continuously improving operational efficiency.
Why Join Paradox Studios?
- Lead high-impact creative and digital projects.
- Work alongside a talented team of designers, marketers, and client service professionals.
- Shape the systems and processes that drive agency success.
- Play a key role in the continued growth of an innovative digital agency.
- Opportunity to make a measurable impact on client satisfaction and business performance.
What You’ll Do
- Provide day-to-day leadership and oversight for the Graphic Design and Digital Account Management teams.
- Facilitate collaboration across departments to ensure seamless project delivery.
- Mentor team members through coaching, feedback, and performance management.
- Oversee client deliverables from briefing through execution, ensuring timelines, budgets, and quality standards are met.
- Review and approve creative briefs, proposals, estimates, and scopes of work.
- Act as the senior point of contact for client escalations and complex accounts.
- Improve internal workflows and operational processes to increase efficiency and quality.
- Manage production schedules, project timelines, and resource allocation.
- Track and report on KPIs including project profitability, resource utilization, and client satisfaction.
- Support agency growth initiatives, business improvements, and process innovation.
- Coordinate external vendors and freelance resources when required.
- Assist with new business proposals, RFP responses, and prospect research.
What We’re Looking For
- Bachelor’s degree in Marketing, Business, Communications, or a related field.
- At least 5 years’ experience in agency operations, account management, or project management.
- Experience leading creative teams, including designers and account managers.
- Strong understanding of digital marketing and creative production workflows.
- Excellent leadership, communication, and organizational skills.
- Experience with project management platforms and reporting tools.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- A strategic mindset focused on continuous improvement and operational excellence.
Job Details
- Job Location: Hybrid – Trinidad & Tobago
- Job Type: Full-Time
- Job Hours: Monday to Friday | 8:30 a.m. – 5:00 p.m.
Join the Team at Paradox Studios Limited
If you’re excited about this opportunity, please complete the application form below.
We thank all applicants for their interest in joining Paradox Studios. However, only shortlisted candidates will be contacted.
