Build Strong Client Relationships. Deliver Exceptional Experiences.
Are you passionate about building relationships, solving problems, and ensuring clients receive outstanding service?
Paradox Studios Limited is looking for a proactive and client-focused Client Experience Executive to join our Client Experience team. This role is ideal for someone who thrives in a fast-paced environment, enjoys working with people, and is committed to delivering exceptional client experiences from onboarding through long-term account management.
As a Client Experience Executive, you will serve as the primary point of contact for assigned clients, coordinating with internal teams to ensure projects are delivered on time, client expectations are exceeded, and opportunities for account growth and retention are identified. You’ll play a key role in strengthening client relationships while helping to drive operational excellence across our digital marketing services.
Why Join Paradox Studios?
- Build lasting relationships with a diverse portfolio of clients.
- Work alongside a talented team of digital marketers, designers, developers, and strategists.
- Be part of an innovative, collaborative, and fast-growing digital agency.
- Make a direct impact on client satisfaction, retention, and business growth.
- Grow your career in an environment that values initiative, continuous improvement, and professional development.
What You’ll Do
- Support the sales team with client handovers, proposal preparation, presentations, and other client-facing materials.
- Coordinate the client onboarding process, ensuring all requirements, objectives, and expectations are clearly documented.
- Maintain accurate client records and account information within the Company’s CRM system.
- Serve as the primary point of contact for assigned clients, providing regular updates and ensuring clear communication throughout the client journey.
- Manage client inquiries, requests, concerns, and escalations, coordinating with internal teams to ensure timely resolution.
- Monitor account performance, service delivery, and client satisfaction to support retention and long-term success.
- Collect client feedback, reviews, and testimonials to help improve services and strengthen client relationships.
- Identify opportunities for account growth through upselling and cross-selling, working closely with the relevant teams.
- Prepare client reports, account updates, progress summaries, and management reports.
- Coordinate professional client offboarding where required, ensuring a smooth transition and gathering valuable feedback.
- Contribute to improving client experience processes, service standards, and operational best practices.
- Participate in team meetings, provide account updates, and support other departmental initiatives as required.
What We’re Looking For
- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- 3–5 years’ experience in client success, account management, customer service, sales support, or a similar client-facing role.
- Experience within a digital marketing agency, creative agency, or professional services environment is an advantage.
- Excellent relationship-building, communication, and customer service skills.
- Strong organizational skills with the ability to manage multiple client accounts and competing priorities.
- A professional, solution-oriented approach to resolving client concerns.
- Experience using CRM platforms, project management systems, and digital collaboration tools.
- Strong attention to detail, accountability, and follow-through.
- Ability to analyze client feedback and account performance to support continuous improvement.
- Flexibility to work outside normal business hours when business or client needs require.
Job Details
- Job Location: Hybrid – Trinidad & Tobago
- Job Type: Full-Time Contract
- Job Hours: Monday to Friday | 8:30 a.m. – 5:00 p.m.
Join the Team at Paradox Studios Limited
If you’re excited about this opportunity, please complete the application form below.
We thank all applicants for their interest in joining Paradox Studios. However, only shortlisted candidates will be contacted.
